Customer Service Manager (m/f)

Customer Service Manager (m/f).

Customer Service Managerwith 3to 5years’ experiencein an international surrounding The ideal candidate will have previous experience in a senior role in an international client service ideally in the health, nutrition,or wellness sector, has analytical skills and a structured way of working.As customer satisfaction is our top priority,a high level of communication competence and strong social skills are a prerequisite for this position.We want you to use your skillset to help build the future.We are looking for someone who can rise to a challenge, is willing to go the extra mile and wants to share in the future prosperity of the company.

ROLE:

•Management of the customer service department / team

•Analysis and reports of the workflows in Customer Service

•Further development and improvement of customer service workflows

•Process customer inquiries and follow up to give a clear insight into the added value of our products and services

•Be in charge of the customer satisfaction

Requirements and skills:

•Min. 3-5 years of customer service experience

•Analytical thinking

•Ability to work in a team

•Good technical understanding

•Strong communication and social skills

•Service and sales oriented

•Good knowledge of MS Office, ERP System (SAGE)

•English –fluent in writing and reading

•German –conversational

•French –basic Knowledge of other languages is an asset