Customer Service Representative (m/f)

Customer Service Representative (m/f).

Mission:

- Order management - ensure all orders are correctly entered in the system

- Produce quotes for all incoming pricing requests from assigned clients, and maintain master pricing data sheets

- Verify all information is accurate in preparation for invoicing

- Prepare and send performance data analytics reports to customers

- Coordinate and test any new order system integrations with relevant IT departments

- Ensure quality standards specified by the client (SLA and SOP) are being adhered to at all times

- Maintain daily contact with the customer, reply to client requests in agreed time, and follow-up on customer needs

- Identify, and highlight internally, possible areas for improvement or opportunities for growth within client accounts

- Professionally handle first level customer complaints

- Identify and escalate any business critical matter to the assigned OKAM (second l

Profile:

- Language skills: English, German and French

- Ability to plan and prioritize daily tasks and responsibilities

- Ability to work independently to meet individual performance goals

- Proven ability to build relationships

- Demonstrated ability to work well under pressure