Receptionist (m/f).

Job Summary:

become a part of our amazing Front Office team that creates 
distinctively different and authentic experiences for our guests.
You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure 
they are comfortable and feel welcome while also providing information. 
You will promote hotel services and amenities to the guests.

What will I be doing?

Check-in and check-out hotel guests in a timely and professional manner. 
Process all payments according to established procedures. 
Welcome guests in a friendly, prompt and professional manner. 
Register guests, issue room keys, and provide information on hotel services and room location. 
Answer phones in a prompt and courteous manner. 
Up-sell rooms when possible, to maximize hotel revenue. 
Accurately process all cash and credit card transactions in accordance with 
established procedures including but not limited to: posting all charges, 
completing cashier and other reports, preparing deposits, and counting/securing assigned bank. 
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. 
• Respond appropriately to guest complaints. 
Develop & optimizing online marketing initiatives to drive customer acquisition 


What are we looking for? 

Passion for the job 
Previous experience at the Front Office department is a plus 
Apprenticeship / training in hospitality 
English and French/German language skills, any other language would be an advantage. 
Positive attitude & outgoing personality 
Great conversational skills & teamwork-orientated 
Ability to understand guests' service needs. 
Ability to be well organized, maintain concentration, think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period. 
Ability to focus on details. 
Ability to work cohesively with co-workers as part of a team.

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Receptionist (m/f)